Refund policy

Return and Refund Policy

Last Updated: November 8, 2026

We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging and accessories.

  • Proof of purchase or your order number must be provided.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be clearly stated on the product page.

2. Free Returns

We offer free returns for eligible products.

If you wish to return an item, please contact our customer support team before sending it back. We will provide instructions and the return shipping information.

Please do not send products back without contacting us first.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • A refund will be issued to your original payment method.

  • Refund processing will generally take 5–10 business days.

  • The time it takes for the funds to appear in your account may depend on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Photos or videos showing the problem, if applicable.

We will review your request and arrange an appropriate solution, such as a replacement or refund, at no additional cost where applicable.

5. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchanges are subject to product availability. If the requested item is unavailable, we can help arrange a refund where applicable.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return after receiving the product, subject to this policy.

7. Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Please include your order number in your message so we can assist you more efficiently.

We appreciate your trust and look forward to serving you!